Flexible Cancellation Cover and Cancellation Terms

We are delighted to advise you that all new bookings are protected by our Flexi-Cancel programme.

  • Book with confidence…
  • Cancel, without giving a reason, up to 7 days prior to arrival and we’ll refund you 90% of your costs
  • No forms to fill in, no doctor’s notes or any evidence required
  • Simply notify us by email of your cancellation and you will be reimbursed on or shortly after the arrival date of your original booking
  • For Full details, please see our Terms and Conditions

Cancellations made less than 7 days prior to the day of check-in :

National Lockdown – In the event of a national lockdown that coincides with your holiday, where you are unable to travel, and we are prevented from opening, you will receive a full refund.

Regional/Local Lockdown – In the event that the address given on the booking is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers the period of your booking, you will receive a full refund. Please note that this applies only to the address given on the booking by the lead booker, and does not apply if an unidentified party member at a different address is unable to travel due to local lockdown.

In all other cases, you will not be eligible for refund unless we are able to re-let your dates, in which case we will refund you up to 90% or part of the sum you have paid, depending on the value of the replacement booking.

Your inability (or the inability of any, some or all of your intended occupants) or disinclination to travel to and stay within 7 days of arrival at your hired Cottage for any reason.  This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport.  These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale below. You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance then you accept responsibility for any loss that you may incur due to your cancellation.

Travel Insurance

It is the responsibility of the Lead Guest to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance.  We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday. There are several suitable options which include cover for COVID-related cancellation (see below), or you can look for suitable cover on comparison sites such as www.gocompare.com.  We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially or have any formal relationship with any of these providers.